Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Amatou Technologies Limited (“Company,” “we,” “us,” or “our”), including our website at www.amatou.co.uk and any AI-powered solutions, you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you do not have permission to access our services.

2. Description of Services

Amatou Technologies provides AI-powered solutions including but not limited to:

• RAG (Retrieval-Augmented Generation) agents for text and voice interactions
• Custom AI automation solutions
• Machine learning models for business intelligence
• AI consulting and implementation services
• Software as a Service (SaaS) applications

3. User Accounts

3.1 Account Creation

To access certain features of our services, you may be required to create an account. You must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Responsibilities

You are responsible for:

• All activities that occur under your account
• Maintaining the security of your account credentials
• Immediately notifying us of any unauthorized use
• Ensuring your use complies with these Terms

4. Acceptable Use Policy

4.1 Permitted Use

You may use our services only for lawful purposes and in accordance with these Terms.

4.2 Prohibited Uses

You agree not to:

• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Transmit malicious code or interfere with our services
• Attempt to gain unauthorized access to our systems
• Use our services to harm, threaten, or harass others
• Engage in any activity that could damage our reputation
• Resell or redistribute our services without authorization
• Use our AI services to generate illegal or harmful content

5. Intellectual Property Rights

5.1 Our Intellectual Property

All content, features, and functionality of our services, including but not limited to text, graphics, logos, icons, images, audio clips, software, and AI models, are owned by Amatou Technologies or its licensors and are protected by intellectual property laws.

5.2 Your Content

You retain ownership of any content you submit to our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content solely for the purpose of providing and improving our services.

5.3 AI-Generated Content

Content generated by our AI services based on your inputs remains your property, subject to any third-party rights. You are responsible for ensuring your use of AI-generated content complies with applicable laws and doesn't infringe on others' rights.

6. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to our collection and use of information as detailed in the Privacy Policy. We are committed to protecting your data in accordance with GDPR and other applicable data protection laws.

7. Payment Terms

7.1 Fees and Billing

Certain services require payment of fees. All fees are exclusive of taxes unless otherwise stated. You agree to pay all applicable fees and taxes in connection with your use of paid services.

7.2 Payment Methods

We accept payment methods as specified on our website. You authorize us to charge your selected payment method for all fees incurred.

7.3 Refunds

Refunds are handled on a case-by-case basis in accordance with our refund policy. Custom development work and consulting services are generally non-refundable once work has commenced.

8. Service Level Agreement

8.1 Availability

We strive to maintain high availability of our services but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

8.2 Support

Technical support is provided according to your service plan. Enterprise customers may have access to dedicated support channels as specified in their agreements.

9. Disclaimers and Limitations of Liability

9.1 Disclaimers

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9.2 AI-Specific Disclaimers

AI-generated content may contain errors or inaccuracies. You are responsible for reviewing and verifying any AI-generated content before use. We do not guarantee that AI services will meet all your requirements or produce specific results.

9.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AMATOU TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims under these Terms shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Amatou Technologies, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with:

• Your violation of these Terms
• Your use of our services
• Your violation of any third-party rights
• Any content you submit or generate using our services

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not relieve you of any obligations incurred prior to termination.

11.2 Termination by Us

We reserve the right to suspend or terminate your access to our services immediately, without prior notice, for any reason, including but not limited to breach of these Terms.

11.3 Effect of Termination

Upon termination, your right to use our services will immediately cease. We may delete your data after a reasonable retention period unless legally required to maintain it.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any disputes arising out of or relating to these Terms shall first be subject to good faith negotiations. If negotiations fail, disputes shall be resolved through binding arbitration in London, England, except where prohibited by law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or through our services. Your continued use after such modifications constitutes acceptance of the updated Terms.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Amatou Technologies regarding the use of our services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15. Contact Information

For questions about these Terms of Service, please contact us at: